Here’s the common questions our customers asked.
We’re here to help.
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Most of our products ships straight to your home or your nearest post office for free – YEY! We normally use standard post to ship your order and will take about 10-30 days depending on your location. Some of our products will be shipped through FedEX, DHL, UPS or EMS. If you want faster delivery, please let us know as we also offer Premium Shipping option.
Please note that orders cannot be shipped to P.O. Boxes.
We normally ship all orders within 2-3 days for ready made products and 3-7 days for customized products (not including holidays and weekends). So once your order is on the way, we’ll send you an email with your tracking info. This email is separate from your order confirmation email, so be on the lookout for both of those emails in your inbox!
Our fulfillment centers are located in Canada, US, and China. So if you live within this country and your order will be shipped from the same fulfillment center location, the delivery is faster.
Estimated Delivery Time:
Fulfilled In China (Standard Free Shipping)
-US- -12-15 working days
-Canada -13-21 working days
-Eu Union -13-22 working days
-Rest of the world - 21-35 working days
Notes: Updates for delivery time fulfilled from Canada, UK and US to be updated soon. For the meantime, please send us a message for information.
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
If your items are in-stock and ready to ship, we’ll happily expedite your order. To see how much your order will cost to expedite, just choose expedited shipping at checkout, and the amount will automatically update.
Heads up that orders placed on weekends and holidays will not ship until the next business day.
Need it even sooner? Email us at email@example.com and we’ll definitely do everything we can to get your package to you on time.
Need to make changes to your order? No worries, we're happy to help!
You normally have 15 minutes to change or cancel your order. But if 15 minutes has gone and you changed your mind, please contact us immediately. If your order is not yet handled and shipped, we will do our best to cancel or change the order for you.
It’s easy (and free). If you are not satisfied with your order, please contact us. We will work on to resolve the issue immediately.
You can return any new, undamaged, in original packaging including manuals, warranty forms etc, and same items within 30 days of . We’ll issue your refund or replace as soon as we receive the return.
Refunds are issued in the same form as the initial payment. Sometimes it can take up to 3 weeks to see the credit in your account, depending on the form of payment.
If you ever get overwhelmed thinking about shipping and returns, use our calming technique: count to ten, smear yourself with peanut butter and listen to this song.
We periodically offer discounts for first time customers who got promo codes. So it is helpful to subscribe on our mailing list to get updated.
If we’re planning to re-stock that item, you can sign up for the waitlist to be first in line for the next batch. Just visit the product page and enter your email address to join!
If that style is sold out and won’t be returning, send us an email at firstname.lastname@example.org. We’d love to recommend a great alternative to your order! And, we definitely will keep your request in mind for new collections.
We don't pretend to have intimate or extensive Customs knowledge of the entire world. We'll work hard to avoid your package experiencing problems, but in the end we can't guarantee you won't experience delays or be charged duties or other fees. There's always a risk (just like stepping out your front door in the morning!) – while we’ll do what we can to work with you, we can’t and don’t take any responsibility for any dealings with your country’s Customs service.
1. COLLECTION OF PERSONAL DATA AND PROCESSING PURPOSES
Not providing certain compulsory information may mean that it will not be possible to manage your registration as a user or to use certain functionalities or services available through the Platform.
The Data Controllers, shall use Personal Data for the following purposes:
1.1 To manage your registration as a user of the Platform. The Personal Data you provide Us with shall be used to identify you as a Platform user, and to give you access to its different functionalities, products and services that are available to you as a registered user.
1.2 The development, compliance and undertaking of the purchase contract for the products you have acquired or any other contract with Us through the Platform. In particular, you must bear the following in mind:
i. If you choose the option to save your payment details (cards), you shall expressly authorize Us to process the indicated details for purposes such as activating and processing the Quick Shopping functionality. The card's security code (CVV or CVC) shall only be used for making the purchase and shall not be subsequently stored or processed as part of the payment details. Consenting to the activation of this functionality means that your data will automatically appear in these fields when making future purchases, so you will not have to enter your details again for each new purchase as they will be considered as valid and in place. You can change or delete your cards at any time through the My Account section. We store and transmit your card details in accordance with the leading international standards of confidentiality and security for credit and debit cards. The use of this function may require you to change your access password for security reasons. Remember that security when using the Platform also depends on the correct use and storage of certain confidential codes.
ii. In the event that you have purchased a Gift Card, if you provide Us with the personal data of third parties, you shall be responsible for having informed them and obtained their consent so that, in compliance with the Platform’s Use and Purchase Conditions, we will be able to process their data for purposes of (a) managing the shipping or verifying receipt of the Gift Card, and (b) attending to any requests that you or said third party may make.
iii. If you have a Gift Receipt and you wish to return goods associated with it through the Platform, we will use the Personal Data provided in the return form for (a) managing the request and processing the collection of the goods from your home address, (b) attending to requests related to the Gift Receipt or the return that you wish to make, and for (c) confirming the approval of the return and sending, by email or other equivalent electronic means, the Voucher with the refund amount.
1.3 Contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as the App's push notifications etc., regarding updates or informative communications related to the functionalities, products or contracted services, including Platform security updates, when necessary or reasonable for their implementation.
1.4 Attend and manage your requests made using the available customer service channels in relation to the Platform or the Physical Stores, as well as monitoring the quality of our service.
2. NEWSLETTER SUBSCRIPTION
If you authorize your subscription to DISTINCT INTERIOR Newsletter, We will provide you with information regarding our products and services, through different means as, among others, by email, any other equivalent electronic means of communication (such as SMS, etc.) as well as through push notifications via the App – in case you have activated such notifications in your mobile device.
Subscription to DISTINCT INTERIOR Newsletter may entail using Personal Data to make personalized advertising related to our products and services available to you via email, SMS or any other of our own electronic media or those of third parties. We can also provide you with this information through push notifications from the App in case you have activated them in your mobile device. With the aim of improving the service we provide you with, we hereby inform you that Personal Data related to your purchases, may be used for the purpose of analysis, generating user profiles, marketing studies, quality surveys and improving our client interaction.
If you are a registered user, you can change your preferences related to the sending of these commercial communications through the My Account section.
You can also unsubscribe through the Platform's Newsletter section at any time, or by following the information we provide in each communication.
3. DATA PROTECTION RIGHTS
The Data Controllers undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You may exercise your rights of access, rectification, cancellation and opposition by sending an email to: email@example.com, indicating the reason for your request.
If you decide to exercise these rights, and if part of the personal data you provided was your email address, we would ask you to please specify this circumstance in your written request, indicating the email address from which you wish to exercise your right rights of access, rectification, cancellation and opposition.
4. OTHER NECESSARY USES OF YOUR PERSONAL DATA
By providing Us with your Personal Data on this Platform, you are authorizing Us to process and share your information with our collaborators. Your authorization includes those cases where, for purposes of service efficiency, the providers may be located in the United States of America or other countries or territories situated outside of the European Economic Area, which do not provide the same level of data protection as that of your country, or, as the case may be, as that of the European Union.